Impact Receives MDMA 2012 Exceptional Service Award

MDMA 2012 Exceptional Service Award
Impact Proven Solutions received the Midwest Direct Marketing Association (MDMA) 2012 Exceptional Service Award on April 24, 2012 at the MDMA Annual Conference. Each year the MDMA presents one such award to a direct marketing supply company that demonstrates distinguished customer service, exemplified leadership and commitment to excellence in the integrated direct marketing industry.
“The award is especially significant because we were nominated by such a highly valued, long-term partner. This is a wonderful honor” says CEO Tim Johnson.
Following are excerpts from the nomination:

This fulfillment service supplier sets the gold standard for business partnerships. This company has proven to us time and again that it makes its name on finding fulfillment solutions that make sense and support success. The leadership of this company fosters a can-do culture that has helped our company capitalize on opportunities quickly. With this nomination we wish to recognize this company’s exemplary performance in the following areas:
– Being a go-to source for guidance and ADVOCACY on postal compliance, including
mailpiece design, mail classification, postal regulation changes and the like.
– Pro-active customer-friendly customer service. Representatives are responsive,
knowledgeable and accountable.
– When crises arise, this team addresses the issue with a no-nonsense, can-do approach
that focuses on getting the problem solved using it’s full complement of resources.
– A refreshing commitment to a long-term business relationship, offering things like
investment in capital and equipment, providing dedicated staff, regular business
reviews and forward planning.
It is with great pleasure that we nominate Impact Proven Solutions for the 2012 MDMA Exceptional Service Award.

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