Critical Document Services

Your business communications are an opportunity to reflect a strong commitment to nurturing the relationships that are fundamental to the success of your business. Impact’s Critical Document Services team works with you to embrace this opportunity, to deliver compelling documents that help form close, personal, and engaging connections to customers. We provide fast, reliable, and secure delivery of your critical communications including statements, invoices, tax letters, bills, and any other secure document that you might have.

Flexibility and Control

Through our Critical Documents Services platform, we’re able to provide the flexibility required to meet the needs of your business. Here are some of the unique features of our platform:

  • Branded web portal for customers to access electronic documents and make payments
  • Administrative features including secure access to the document archive, web proofing and approvals, and visibility to work in process
  • Chain of custody providing the full picture of document processing and delivery for audit support
  • Direct integration option leveraging web services to access documents on our portal, and stream PDF documents directly to your business system
  • Flexible handling of data and document formats including ASCII, Print Image, CSV, Text, RTF, XML, and PDF

Data Security

Impact operates an audit controlled environment, ensuring all of the policies, controls, and agreements necessary to protect confidential data and technological assets are in place. Our program includes independent external network penetration testing, internal penetration testing, and highly secure, automated workflows.

of Compliance

  • SOC2Service Organization Controls (SOC 2 Type II) assurance engagement is completed on an annual basis to demonstrate adherence to the Trust Service Principals.
  • HPPAConfidentiality, integrity, and security of electronic protected health information is ensured through appropriate administrative, physical, and technical safeguards.
  • PCIAppropriate controls are in place to protect against payment card compromises and theft.